Staying With Us



Hospitality House of Charlotte provides more than just a place to stay for families experiencing a medical crisis. Its close proximity to the area's largest hospitals – Presbyterian Hospital and Carolinas Medical Center – gives guests comfort knowing their loved one is nearby, as well as peace of mind to the patient, knowing that their loved ones are in a safe, comfortable place. Staff and volunteers are on-site at all times to lend a supportive ear and answer questions.

We have two programs for our guests

Overnight Guest Program We provide safe and affordable place for our Overnight Guests to sleep. All of our 22 rooms have two twin beds and a private bath. Our Overnight Guests also have access to all our first-floor amenities where they can prepare a meal in our kitchen, check email, access the Internet or watch TV in our common area ”family room.” We also have a welcoming sunroom where guests can spend time alone in quiet reflection or invite other family members in to escape the stresses of the hospital setting. Overnight Guests may also do laundry in one of the laundry facilities found on each floor. There is a minimum fee of $40 per room per night. Each guest must prepay for the amount of days they feel they might be staying with us. If the guests do not know a checkout day, if possible, we suggest a 5 day prepayment. If they leave early they will receive a refund. Payment methods include: Cash, Visa and Master Card.

Day Guest Program For guests who are able and prefer to stay in the hospital room with their loved one, our Day Guest Program provides a laundry room with all the needed laundry supplies, a spacious bathroom with all the necessary personal supplies. Day Guests are also welcome to use our first-floor amenities including the kitchen, stocked pantry, family room, sun room and common areas. Here you may grab a cup of coffee, check your email, watch TV, or just sit in the sunroom and relax. These amenities allow Day Guests to escape the stresses of the hospital setting, if only for a short while, to refresh, relax and experience the “comforts of home” before heading back to the hospital. There is a minimal fee of $10 per guest per day.

Facts About Hospitality House of Charlotte

  • We are located within two miles of Presbyterian Hospital and across from Carolinas Medical Center and their respective affiliated clinical-care facilities.
  • We provide covered and secure parking next to the House, free of charge.
  • We are completely handicapped-accessible and equipped.
  • We help arrange transportation between the Hospital and the House for anyone requiring assistance.
  • We have a double-kitchen with a fully-stocked pantry, refrigerators, as-well-as cooking appliances, and a dining area.
  • Rooms come with two twin beds, a private bathroom, closet, a hair dryer, ample amounts of personal toiletries, as well as bed linens, blankets, and towels.
  • Each floor provides laundry facilities with all necessary laundry supplies for both our Overnight Guests and Day Guests.
  • We offer a play area for children outfitted with  toys and games appropriate for all age levels.
  • We have a game room with two computers, television, myriad of puzzles, plus a lending library and board games.
  • We provide cribs for babies and little ones and have a special freezer area designated for breast milk.
  • We have a sunroom where guests can sit, read, or try and relax in a beautiful, peaceful space.
  • We are walking distance to many retail stores including a grocery store and 16 different restaurants.

Requirements for Staying at Hospitality House of Charlotte

  • You must have a referral from one of the local area hospitals. You can obtain a referral from a patient representative, social worker, chaplain or ask a nurse on the floor for assistance.
  • Guests must provide a state-issued photo ID.
  • You must return to HHoC for the evening before 11:30 p.m. If you must go to the hospital in the middle of the night or stay very late then please call us before you return.
  • Overnight guests may check-in between the hours of 9:00 a.m. and 4:00 p.m. If check-in cannot be completed during those hours a credit card will be needed to hold the room for that night.
  • Each room is assigned a simple chore once or twice a week. (Example: vacuuming the 2nd floor hallway or sweeping the front porch.)
  • You must live outside of Mecklenburg County, North Carolina.
  • There is a minimum fee of $40 per room per night. This payment defrays a portion of the actual cost to Hospitality House of Charlotte. Each guest must prepay for the amount of days they feel they might be staying with us. If the guests do not know a checkout day, if possible, we suggest a 5 day prepayment. If they leave early they will receive a refund. Payment methods include: Cash, Visa and Master Card.

For further information about staying at HHoC please email our guest services manager at guestservices@hhocharlotte.org, or call 704.376.0060, extension 8.