Staying With Us



Hospitality House of Charlotte provides more than just a place to stay for families experiencing a medical crisis. Its close proximity to the area's largest hospitals – Novant Health Presbyterian Medical Center and Carolinas Medical Center – gives comfort to our guests in knowing their loved one is nearby, as well as peace of mind to the patient in knowing their loved ones are in a safe, comfortable place. Staff and volunteers are on-site at all times to lend a supportive ear and answer questions.

We have two programs for our guests.

Overnight Guest Program

We provide a safe, affordable place for our overnight guests to rest. All of our 22 rooms have two twin beds and a private bath. Our overnight guests also have access to all our first-floor amenities which include:

  • Large double kitchen
  • 2 computers with free internet/Wi-Fi
  • Family room with TV
  • Sunroom
  • Complimentary laundry facilities (with supplies) on each of 3 floors

There is a fee of $40 per room, per night. Each guest must prepay for their stay.  Payment methods include: cash or credit card.

Day Guest Program

For guests who prefer to stay in the hospital room with their loved one, our Day Guest Program provides a place to shower and do laundry. Basic toiletries and laundry supplies are provided. Day Guests need to simply get a referral faxed to HHOC from their healthcare provider (i.e. case manager, social worker, nurse, etc.) then contact HHOC at 704.376.0060 to set up an appointment. Appointments are scheduled every 2 hours from 9am – 9pm. There is no cost to use this service.

Other Important Information

  • We are located within two miles of Presbyterian Hospital and across from Carolinas Medical Center and their respective affiliated clinical-care facilities.
  • We provide covered and secure parking next to the House, free of charge.
  • We are completely handicapped-accessible and equipped.
  • We help arrange transportation between the hospital and the house for anyone requiring assistance.
  • Rooms include: bed linens, blankets, towels, personal toiletries, a hair dryer, as well as a TV.
  • We offer a play area for children.
  • We are within walking distance to many retail stores, including a grocery store, many restaurants and several houses of worship.

Requirements for Staying at Hospitality House of Charlotte

  • Guests must have a referral from a local area hospital or doctor’s office.  Referrals may be obtained from a patient representative, social worker, chaplain or a nurse.
  • Guests must provide a state, government or military issued photo ID, along with current mailing address.
  • Guests must live outside of Mecklenburg County, North Carolina.
  • There is a fee of $40 per room, per night (which defrays a portion of the actual cost to Hospitality House of Charlotte). Each guest must prepay for their stay. Payment methods include: cash or credit card.
  • Overnight guests may check in at 3:00pm.  Checkout is before noon.

For further information about staying at HHoC, please email our Operations Manager at guestservices@hhocharlotte.org or call 704.376.0060, extension 8.